Terms of Service

• ABN: 20 494 417 020
• Trading as: BEPRA Intelligence
• Address: U 3, 19 Cook St, Randwick NSW 2031
• Contact: bep@bepra-int.com

We provide:

• AI CRM: a sales CRM carrying the client's branding, with AI agents that research prospects, rank them against the client's criteria, draft outreach and keep follow-ups on schedule. Charged as a one-time implementation project.
• Process automation: recurring administrative work mapped, built, tested against the client's data and put live behind the client's approval. Automation engagements begin with a fixed-fee operations audit.
• Custom software: internal systems built to the client's process, including client portals, internal dashboards, operational tools and integrations between systems the client already uses. Quoted per project.
• AI agents: agents that carry out a defined task end to end. Quoted together with the work they do, whether inside the AI CRM, as part of an automation, or as a system of their own.
• Websites: websites designed and built for the client's business. Charged as a one-time project.
• BEPRA Care: monthly care plans in three tiers (Foundation, Care, Growth). Care plans cover the website only; the AI CRM, automations and custom software are quoted as their own projects and are not included in a care plan.

Specific service deliverables are confirmed in writing before commencement (typically via a Scope of Work document).

1. Discovery call (free, no obligation). We learn about your business and confirm fit.
2. Proposal. Written scope, pricing, timeline.
3. Acceptance. You confirm the proposal in writing.
4. First payment. 50% of the project fee to commence.
5. Build. Completed in the agreed timeline.
6. Final payment. The remaining 50% at go-live.
7. Care plan. Where a website care plan is taken, it is billed monthly in advance.

Process automation engagements begin with the operations audit described in clause 4.2, before the steps above.

4.1 Pricing

• Prices are quoted in Australian Dollars (AUD) or Euros (EUR), and are GST-inclusive where applicable. The currency of the engagement is stated in the quote
• Project fees are fixed in the written quote before any work begins
• Recurring care plans are billed monthly in advance

4.2 Payment Terms

• Project fees (AI CRM implementation, process automation builds, custom software, websites): 50% to commence, 50% at go-live, or as otherwise agreed in writing
• Operations audit: paid in full upfront, and credited in full against your first automation build if you proceed within 30 days
• Care plans: billed monthly in advance, paid by card through Stripe or by bank transfer, with a three-month minimum term, then month to month
• Late payment may result in service suspension after 14 days notice

4.3 GST

We are an Australian sole trader; GST applies where revenue thresholds require. We will issue compliant Australian tax invoices for all services.

5.1 Scope

Each project is delivered to the agreed Scope of Work. Changes outside the agreed scope are quoted as additional work.

5.2 Revisions

Each project tier includes specified revision rounds (typically 2-3). Additional revisions are billed at agreed rates.

5.3 Timeline

Project timelines are estimates, not guarantees. Delays caused by client (late content, late approvals) extend the timeline accordingly.

5.4 Content

Client provides all required content (text, images, brand materials) within agreed timeline. BEPRA can provide content production services for additional fee.

6.1 Client Deliverables

Upon full payment, the website code, design files, and brand integration become the client's property. Client retains all rights to their content, brand, and business information.

6.2 BEPRA Tools and Methodologies

BEPRA retains ownership of:

• Underlying tools, code libraries, and frameworks
• Methodologies, processes, and design systems
• Pre-built components, templates, and asset libraries

Client receives a perpetual license to use these tools as part of their delivered website.

6.3 Portfolio and Case Study Rights

BEPRA reserves the right to:

• Showcase client websites as portfolio examples on bepra-int.com
• Include screenshots and project metrics in marketing materials
• Reference client engagements as case studies (with client business name and industry, but without confidential information)
• Use the client's logo on the BEPRA website to indicate prior engagement

A client may opt out of public showcasing by written notice; we will respect this and remove publicly visible references within 30 days.

6.4 Workers and Configurations

AI Workers are licensed to the client for the duration of the active service agreement. Worker configurations are the client's intellectual property; the underlying Worker technology remains BEPRA's.

7.1 Performance Expectations

AI Workers are designed to handle specified tasks (booking confirmations, customer enquiries, etc.). Workers improve over time based on usage and configuration. We do not guarantee specific performance outcomes (e.g., specific recovery rates).

7.2 Client Responsibilities

• Client provides accurate business information for Worker training
• Client reviews Worker outputs and reports unusual behaviour
• Client maintains the underlying systems Workers integrate with

7.3 Data and Logs

Workers process customer data on the client's behalf. Client is the data controller; BEPRA acts as a data processor. Worker logs and conversations are retained for 90 days for support purposes (or as agreed).

8.1 By Client

• Care plans: 30 days written notice
• Worker subscriptions: 30 days written notice
• Active project: termination during build is subject to scope-completed payment plus 25% cancellation fee

8.2 By BEPRA

• Material breach of these Terms (after 14 days notice to remedy)
• Non-payment after 30 days
• Reasonable grounds for terminating the relationship

8.3 Effect of Termination

Outstanding fees remain due. Active subscriptions cease at end of current billing period. We will provide reasonable assistance in transferring ownership and access. Each party returns confidential information.

9.1 ACL Statutory Guarantees

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), our services come with guarantees that cannot be excluded. These include: services provided with due care and skill, fit for purpose, delivered within reasonable time. For "major failures," you have the right to a refund or alternative remedy.

9.2 Voluntary Refund Policy

• Project deposits are typically non-refundable once design work has commenced
• Care plans: cancelled mid-month, refunds prorated to next billing date
• Workers: cancelled mid-month, refunds prorated

If you believe a service has not been delivered to acceptable standards, contact us first to discuss resolution. Most issues are resolved through revision or remediation.

To the maximum extent permitted by law (subject to ACL statutory guarantees):

• Our total liability for any claim is limited to the fees paid by client in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages
• We are not liable for loss of revenue, profits, or business opportunity
• We are not liable for issues caused by third-party services (Vercel, etc.)
• We are not liable for issues caused by client actions (modifying configurations, etc.)

Statutory rights under ACL are not affected.

Each party agrees to keep confidential information confidential, except:

• As required by law
• With the other party's written consent
• Information that becomes public through no fault of either party

Neither party is liable for delays or failures due to causes beyond reasonable control, including internet or service provider outages, natural disasters, pandemics, or government action.

These Terms are governed by the laws of New South Wales, Australia. Any disputes are submitted to the exclusive jurisdiction of the courts of New South Wales.

We encourage informal resolution first. If a dispute cannot be resolved through direct discussion:

1. Negotiation. Both parties attempt to resolve in good faith.
2. Mediation. Non-binding mediation through a mutually agreed mediator.
3. Court. If necessary, through New South Wales courts.

For consumer-related disputes, you may also contact the relevant ombudsman or consumer affairs office.

• Email: bep@bepra-int.com
• Address: BEPRA Intelligence, U 3, 19 Cook St, Randwick NSW 2031, Australia
• ABN: 20 494 417 020