Plain-English definitions.
Short answers to the terms owners and partners ask us about. Each page starts with the answer, then explains how it works, what it is not and what it costs.
- AI CRM
What is an AI CRM?
An AI CRM is a customer relationship management system with AI agents built in. It keeps your clients, leads and emails in one place like any CRM, and the agents also do part of the work: they research leads, draft emails and replies, and keep every follow-up on schedule, while a person approves what goes out.
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- AI agent
What is an AI agent?
An AI agent is software that does a task from start to finish instead of waiting to be clicked. It reads what came in, works out the next step, does it in the tools you already use and logs what it did, stopping to ask a person wherever judgement or money is involved.
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- Annual fire safety statement (AFSS)
What is an annual fire safety statement (AFSS)?
An annual fire safety statement (AFSS) is a yearly statement by the owner of a NSW building that its fire safety measures have been assessed and are working as they should. The owner gives it to the council and Fire & Rescue NSW, and a copy is displayed in the building.
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- Business process automation
What is business process automation?
Business process automation is using software to run the repetitive steps of a business process, such as moving information between systems, sending reminders and preparing documents. People keep the parts that need judgement, and approve anything that leaves the business.
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